Refund policy

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adiding@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adiding@qq.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adiding@qq.com.

Thank you for choosing our products. We hope you are satisfied with your shopping experience. In the event that you need a refund and choose to handle the return shipping cost, please carefully review the following policy:

Refund Policy:

· To safeguard your rights, we offer a refund service. Please ensure to contact us within the specified time after receiving the product to initiate a refund request.

· The refund amount will be processed based on the actual payment amount for the purchased items. The original shipping cost from the initial order will not be refunded.

Customer-Paid Return Shipping Policy:

· In cases where you choose to return the product for a full refund and bear the return shipping cost, please make sure to follow our return process.

· Ensure that the returned items meet our return conditions, as detailed on our website.

· If the return is due to a quality issue or an error on our part, we will be responsible for covering the return shipping cost.

Return Process:

· Contact our customer service team for detailed instructions on initiating a refund.

· Follow our instructions for returning the product.

· Upon confirming that the returned items meet the return conditions, we will process your refund. However, the return shipping cost will be your responsibility.

Please note that for a comprehensive understanding of our refund and customer-paid return shipping policy, it is recommended to thoroughly read the relevant page on our website before making a purchase. If you have any questions, feel free to reach out to our customer service team.

Thank you for your understanding and support.